Contributions From Founder and Advocate Donna Jodhan

The UPS drama  - Time to identify This is the second experience that I have had in the last three ...
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The online divide I know, I know!  Many will robustly argue that the online way is the way to go ...
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Words that open doors I don't think that anyone would be surprised when I say that there are two very ...
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Please leave them at home This is only my personal appeal to anyone who continues to bring along their I ...
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By the numbers For better or for worse, this is what continues to take place when companies prioritize on which ...
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Who really has our back? In a recent conversation with a very high profile person in the Canadian government, I ...
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The growing communications divide O yes I definitely know!  We are living in a world where communications is becoming more ...
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Is this the forbidden fruit? Forgive me if this sounds a bit melo dramatic but I am really not sure ...
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Time to start identifying In my humble and respectful opinion, I have waited and waited!  I have pleaded and pleaded!  ...
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When customer reps redeem the images of their companies A few weeks ago I posted an editorial entitled When customer ...
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