The UPS Drama continues – Time to identify

The UPS drama  – Time to identify   This is the second experience that I have had in the last three and a half months with UPS and I think that it is about time for me to identify.  I will state here that UPS is not the only courier company guilty of such lackContinue reading The UPS Drama continues – Time to identify

Please leave them at home! We need to reconnect and engage more meaningfully!

Please leave them at home   This is only my personal appeal to anyone who continues to bring along their I device for company when socializing!  Here are my thoughts for what it is worth!   If you come out to socialize; then this is what it is!  You chat amongst and with each other! Continue reading Please leave them at home! We need to reconnect and engage more meaningfully!

By the numbers -we need to change this attitude

By the numbers   For better or for worse, this is what continues to take place when companies prioritize on which initiatives they are going to pursue.  I call this the by the numbers strategy and for whereas it works when determining such variables as customer bases and bottom lines, it sadly does not workContinue reading By the numbers -we need to change this attitude

The Growing Communications Divide

The growing communications divide   O yes I definitely know!  We are living in a world where communications is becoming more and more of a chore and trial and less and less of a fun experience.  When more folks deliberately choose not to fully or meaningfully read their emails choosing instead to ask the senderContinue reading The Growing Communications Divide

When customer reps redeem the images of their companies

When customer reps redeem the images of their companies   A few weeks ago I posted an editorial entitled When customer reps ruin the images of their companies In my editorial and it gave me no pleasure to identify the companies in my editorial. Today, I am very pleased to share an example of aContinue reading When customer reps redeem the images of their companies