It is only through us and for us   In early April and after almost three years after the promised appointment, the Federal Government announced the appointment of a Chief Accessibility Officer.  Then in late April it followed up with another promised appointment again almost 3 years after the promise when it announced the appointmentContinue reading It Is Only Through Us and For Us

When engagement fails   Please do not get me wrong!  I am a very strong advocate for engagement and when it works it does indeed work but when it fails it is all because one party enters this process with pre conceived ideas and attitudes and then it is soon discovered that they never reallyContinue reading When Engagement Fails

When a reckless message is offered   I can tell you that when you have customer reps who simply do not think before they deliver the message, more often than not it leads to some big time damage for a company.   This is what happened in mid November of 2021 when I phoned theContinue reading When A Reckless Message Is Offered

The Ukraine example   At the end of the day, it does not matter how far away we are from the Ukraine and whether or not the war there is directly affecting us; this is a perfect example of courage, commitment, and undying love of life, freedom, and country for us all to follow.  Continue reading The Ukraine Example

The incomplete picture   Forgive me if I seem to be missing something here; what’s wrong with this picture?  In July 2019 Canada passed legislation to herald in an Accessible Canada Act! Very well done but there is something missing to help complete this picture!  One of committed accessibility.   Over the years I haveContinue reading The Incomplete Picture

The Pandemic perpetrators   Who are they?  They are the scammers who continue to work under the cover of the pandemic using their scams and schemes to play havoc with our lives.  Who are the victims?  Everyone but in particular; seniors and those with disabilities!  In short, the most vulnerable.   The Pandemic Perpetrators areContinue reading The Pandemic Perpetrators

Technology sure has left large groups of consumers and customers in a very serious predicament and what am I referring to now? I am referring to a very sobering fact!  This being that as more and more business places over a widening plethora of industries move to demanding and requesting that customers and consumers engageContinue reading The Mobile App Dilemma

The changing workplace   Ah yes! The changing workplace and it has only be hastened by this horrific Covid choke hold.   Some may say that it would only have been a matter of time before the mainstream workplace would have disappeared and this is probably very true.   Whatever it may be; the mainstreamContinue reading The Changing Work Place