Crying In The Dark
Crying in the dark I just do not know how else to describe this present situation. In August of 2021 ...
How Accessible Is Our Future?
How accessible is our future? I guess that one way to look at this question is to respond that it ...
I Walked The Walk
As they often say! You never know what it is like until you have walked the walk and this is ...
The Post Pandemic Landscape – hats off to Air Canada
The Post Pandemic Landscape There is no denying it! Now that we are into the post Pandemic era we are ...
Those Inaccessible Pin Pads
Those inaccessible pin pads A few weeks ago, I encountered a very interesting situation when I went to use my ...
Who Is The Person On The Street?
Who is the person on the street? In my respectful view, this is the person who continues to be left ...
It Is Only Through Us and For Us
It is only through us and for us In early April and after almost three years after the promised appointment, ...
When Engagement Fails
When engagement fails Please do not get me wrong! I am a very strong advocate for engagement and when it ...
When A Reckless Message Is Offered
When a reckless message is offered I can tell you that when you have customer reps who simply do not ...
The Ukraine Example
The Ukraine example At the end of the day, it does not matter how far away we are from the ...
