Author: bfcanada

How accessible is our future?   I guess that one way to look at this question is to respond that it can be accessible as we are able to make it. However, there are several serious considerations on the table, and I will do my best to be quick about it.   When it comesContinue reading How Accessible Is Our Future?

As they often say!  You never know what it is like until you have walked the walk and this is exactly what I did on July 21 and 22 when my dear friend Jilla and I visited the cemeteries and beaches of Normandy. At least, I did my best to walk the walk I fulfilledContinue reading I Walked The Walk

The Post Pandemic Landscape   There is no denying it!  Now that we are into the post Pandemic era we are going to need to pack such things as an abundance of patience, fortitude, and understanding when we travel for the foreseeable future.  This in addition to our Covid kits; hand sanitizers, masks, and wipes.Continue reading The Post Pandemic Landscape – hats off to Air Canada

Those inaccessible pin pads   A few weeks ago, I encountered a very interesting situation when I went to use my credit card to pay my bill at a medical professional’s office.  Lo and behold!  The pin pad that I needed to use in order to enter my credit card pin was sadly inaccessible andContinue reading Those Inaccessible Pin Pads

Who is the person on the street?   In my respectful view, this is the person who continues to be left out and forgotten when companies sit down to plan their strategies for working towards accessibility. The person on the street is the one who does not have a voice at too many tables whenContinue reading Who Is The Person On The Street?

It is only through us and for us   In early April and after almost three years after the promised appointment, the Federal Government announced the appointment of a Chief Accessibility Officer.  Then in late April it followed up with another promised appointment again almost 3 years after the promise when it announced the appointmentContinue reading It Is Only Through Us and For Us

When engagement fails   Please do not get me wrong!  I am a very strong advocate for engagement and when it works it does indeed work but when it fails it is all because one party enters this process with pre conceived ideas and attitudes and then it is soon discovered that they never reallyContinue reading When Engagement Fails

When a reckless message is offered   I can tell you that when you have customer reps who simply do not think before they deliver the message, more often than not it leads to some big time damage for a company.   This is what happened in mid November of 2021 when I phoned theContinue reading When A Reckless Message Is Offered